Joanna Lambert
Location: New Zealand
Language/s: English
Joanna is an acclaimed consultant and coach in negotiation and influencing. She has held a range of senior strategic roles in both operational management and consulting environments.
Jo has specialist expertise in strategic business process outsourcing, contract management and negotiation, and service delivery operations. She takes a pragmatic and practical approach to her work, with an emphasis on generating buy-in to strategic vision and thinking, and taking this through to successful implementation.
Jo’s experience spans 20 years, in the UK and Australasia. Her career began in London, in the field of marketing, market research and management consultancy. Following her move in 1995 to New Zealand, she specialized initially in the contact centre industry before moving into IT, where her focus turned increasingly to contract negotiation and management.
Prior to moving into full-time consulting, Jo was Business and Operations Director of New Zealand’s largest outsource contact centre provider where she was directly responsible for negotiating and managing major outsourced contracts for a range of clients throughout New Zealand.
Jo has worked across many industries, including the energy sector, loyalty marketing, travel and tourism, education, health, construction, IT, telecommunications and professional services.
She holds a BA (Hons) in Business Studies and a Post-graduate Diploma in Marketing.
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